Toolyard.shop’s Satisfaction Guarantee
At toolyard.shop, we’re committed to ensuring your complete satisfaction with every purchase. We firmly stand behind the quality of our products and offer a simple and hassle-free refund and return process.
1. Return Window
You have 30 days from the day you receive your package to request a return or refund. For an item to be eligible for return, it must be unworn, unwashed, and in its original condition.
2. Shipping Issues (Lost or Damaged)
- Lost in Transit: If the carrier confirms that your package is lost, we take full responsibility. We’ll either provide a full refund or arrange for a free reshipment.
- Damaged Arrival: If your item arrives damaged, reach out to us at support@toolyard.shop within 48 hours of delivery, along with photos of the damage. We’ll promptly arrange a refund or a replacement.
3. Customized Items
Please be aware that personalized/customized items are final sale, except when they arrive defective or with a printing error. In such cases, we’ll reprint and reship the item at no cost to you.
4. How to Start a Request
All return or refund requests must be started by contacting our customer support email: support@toolyard.shop. We’ll respond to your inquiry within 1 business day. Make sure to include your order number and the reason for the request in your email.
5. Refund Processing
- Approval: Once your request is approved, the refund will be sent back to your original payment method.
- Timeline: You’ll generally receive your refund within 1 – 3 business days, though the exact time it appears in your account depends on your financial institution.
6. Return Shipping
If the return is due to our error (defective or wrong item), we cover all shipping costs. For other returns, the customer is responsible for the return shipping fee.
7. Contact Us
- Email: support@toolyard.shop
- Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)